What is Omnichannel customer support?
What about VoIP?
VoIP (Voice over Internet Protocol) is a low-cost, accessible, and efficient way for businesses to stay in touch with customers via the internet. It’s an ideal option for small or essentially hybrid companies looking to provide a united communication stream.
Most businesses assume that VoIP is a direct competitor to Unified Communication services. Nothing could be further from the truth. VoIP is a fundamental part of the UC suite. Whilst most SMBs are content with VoIP, there is a range of UC packages that come with VoIP. So why not consider combining the two?
Why are Unified Communications relevant?
Unified Communications and Omnichannel
Unified Communications provides a single, integrated service for all your voice and online customer communications. By implementing it to support omnichannel customer service, your customers can experience the following user benefits: